Privacy

At Neox Websites, we value transparency and open communication regarding how we handle your personal information. If you have any questions, concerns, or requests about this Privacy Policy or our data protection practices, you are encouraged to contact us directly through any of the methods listed below.

You may contact Neox Websites by email at privacy@neoxwebsite.com or through our online contact form available on our website. We strive to respond to all privacy-related inquiries within 5 business days. For time-sensitive matters, please include “Privacy Inquiry” in the subject line to ensure your message is directed to the appropriate department.

If your concern involves a data access, correction, or deletion request, we may need to verify your identity before processing the request. This verification helps protect your personal data from unauthorized access and ensures that only you, or someone you authorize, can make decisions about your information.

Neox Websites is committed to maintaining a trustworthy relationship with all our users. We will continue to update our contact details and communication procedures as necessary to ensure that you always have a clear and accessible way to reach us regarding your personal information.

At Neox Websites, we collect personal information solely for the purpose of providing exceptional service, maintaining transparent communication, and improving your overall experience with our platform. We are committed to collecting only the information necessary to fulfill our contractual and legal obligations while respecting your privacy at every stage.

The types of personal information we collect depend on your interaction with our services. Generally, this may include:

• Identity Information: such as your full name, company name, business registration details, and contact preferences
• Contact Information: including your email address, phone number, billing address, and any other details you provide when signing up for a subscription or requesting support.
• Financial Information: such as payment details or billing information necessary to process your subscription. All payments are handled securely through trusted third-party payment processors, and Neox Websites does not store full credit card numbers.
•  Technical Information: including your IP address, browser type, device identifiers, and website usage data. This data helps us improve performance, troubleshoot technical issues, and ensure security.
• Communications: any correspondence or feedback you provide to us via email, contact forms, or customer service chats.
• Marketing and Preference Information: details about your communication preferences and interests, used to send you relevant updates and offers.

We collect personal information through various methods to ensure efficiency and transparency in your experience. These include:

1. Direct Collection: when you voluntarily provide information, for example, when purchasing a plan, filling out a design form, scheduling a call, or submitting inquiries.
2. Automated Collection: certain information is automatically gathered through cookies, web analytics, and server logs when you interact with our website.
3. Third-Party Sources: in some cases, we may receive information from third-party partners or public databases, such as domain registrars or payment processors, to complete your service or verify your business details.

Neox Websites processes personal data under lawful bases defined by global data protection laws, including:

• Performance of a Contract: when data is necessary to deliver our website creation and hosting services.
• Legitimate Interests: to enhance our products, protect against fraud, and maintain website functionality.
•  Consent: when you explicitly agree to receive marketing communications or participate in optional programs.
• Legal Obligation: to comply with applicable laws, tax regulations, or government requests.

We follow the principle of data minimization, collecting only what is relevant and retaining it for as long as necessary to fulfill the purpose for which it was collected. Once your subscription or business relationship with Neox Websites ends, your data is either securely deleted or anonymized, unless required to be kept for accounting or legal compliance.

Neox Websites believes that privacy is a fundamental right. We will always be transparent about what we collect, why we collect it, and how it is used. You will never be asked to provide unnecessary personal information, and you have the right to review, correct, or delete your data at any time.