Frequently Asked
Questions
These are the most commonly asked questions about Neox.
Can’t find what you’re looking for?
General
& Process
What do you do?
We provide complete website solutions, including web design, development, SEO, AI search optimization, and branding, everything you need to build and grow your online presence.
Who is this for?
Our services are designed for anyone who wants a professional, high-quality website without the hassle, whether you’re a startup, small business, or growing brand.
How can I contact you?
You can reach us through our contact page.
What is your response time?
We typically respond to all inquiries within 24 hours.
How long does a website take?
Websites on our Basic and Pro plans are typically completed within 30 days.
For Premium plans, timelines vary depending on the scope and complexity of the project.
When do you start building my website?
We begin building your website after your initial payment has been completed and once all required information has been received from your side.
What do you need from me to get started?
To get started, you’ll simply need to complete the onboarding form in your account. This form collects the essential information we need, such as your business details, content, preferences, and any specific requirements for your website.
For a full overview of what to expect and how to prepare, please visit our How It Works page for more detailed guidance.
Do I need technical skills?
No, we handle everything for you.
Can I see past work?
Yes, examples are available upon request.
What happens after I submit my form?
We review your submission, confirm everything, start building, and notify you once it’s ready.
How many revisions are included?
Basic revisions are included; additional changes may incur extra costs.
What if I don’t like the design?
We revise the design based on your feedback.
Can I make changes later?
Yes, changes can be requested at any time for an additional fee.
Can I request urgent changes?
Yes, depending on your plan and our availability.
Do I own the website?
No, the website is subscription-based; ownership can be purchased separately.
Can I download or export my website?
Only if you choose to purchase full ownership of the website.
Are websites mobile-friendly and fast?
Yes, all websites are fully optimized for speed, mobile, and performance.
Pricing
& Billing
How much does it cost?
€199 (Basic), €299 (Pro), and €499 (Premium) per month.
Any hidden costs?
No, there are no hidden fees, only optional add-ons if you choose them.
Is there a setup fee?
No, there are no setup fees.
Payment methods?
We accept credit cards and PayPal.
Do I get invoices?
Yes, invoices are provided monthly.
What’s included?
Please refer to our Pricing Page for full details of each plan.
Is there a minimum contract?
Yes, we have a minimum commitment to ensure we can properly design, launch, and optimize your website.
Basic & Pro plans: 4-month minimum
Premium plan: 6-month minimum
Can I cancel anytime?
Yes, you can cancel your subscription at any time after your minimum contract period has been completed.
If you choose to cancel before the minimum term ends, the remaining balance of your contract will still need to be paid in full.
What happens if I cancel?
If you cancel your subscription before completing your minimum contract, you will be required to pay the remaining balance of that contract.
You can always view your remaining contract details and payments directly in your account dashboard for full transparency.
Do you offer annual discounts?
Yes, annual discounts are available upon request.
Can I pause my subscription?
Yes, you can pause your subscription for up to 60 days.
Domains
& Hosting
Is a domain included?
Yes, a domain is included with your subscription.
Who owns the domain?
You own your domain; we manage it during your subscription. If you cancel, you can either continue management for a fee or transfer it elsewhere.
Already have hosting?
We can transfer your domain to our hosting or keep your existing hosting, pricing remains the same.
Is SSL included?
Yes, SSL is included on all plans.
Can I use my email domain?
Yes, you can use your own domain, and each subscription also includes a @yourdomain email.
Design
& Customization
Can I change templates?
Yes, it’s free before the build starts; changes after that may incur a fee.
Do you offer custom branding?
Yes, custom branding is included with every website subscription.
No logo or brand yet?
We can create your logo and branding for an additional cost.
Can I provide my own content?
Yes, you’re welcome to provide your own content, pricing remains the same.
Do you provide content/images?
Yes, content and images are included.
Can you redesign my existing website?
Yes, contact us to discuss your project.
AI Search, SEO
& Performance
Is AI search optimization included?
Yes, all plans include foundational AI search optimization, with advanced optimization on Premium.
Will my website rank in AI search (ChatGPT, Google SGE, etc.)?
We optimize your website for AI visibility using GEO and AEO best practices.
Do you optimize for GEO (Generative Engine Optimization)?
Yes, we structure your content to be understood and surfaced by AI-driven search engines.
Do you optimize for AEO (Answer Engine Optimization)?
Yes, we optimize your content to appear in direct answers and featured AI responses.
Will this help me get more customers?
Yes, we focus on visibility in both traditional and AI search to increase conversions.
Do you offer ongoing AI/SEO optimization?
Yes, ongoing optimization is available on request.
Do you handle keyword and AI query research?
Yes, including keyword research, user intent, competitor analysis, and AI-driven query optimization.
Do you track performance?
Yes, analytics and performance tracking can be integrated.
What is AI search?
AI search refers to search engines and tools (like ChatGPT or Google AI) that generate direct answers instead of just listing websites.
What is GEO (Generative Engine Optimization)?
GEO is the process of optimizing your website so it can be found and used by AI-powered search engines.
What is AEO (Answer Engine Optimization)?
AEO focuses on structuring your content so it appears in direct answers provided by search engines and AI tools.
Support
& Maintenance
Do you offer support after launch?
Yes, ongoing support is included.
Can I request updates?
Yes, one small update is included; additional changes may cost extra.
What if something breaks?
We fix it for free unless the issue is caused by your own changes.
Do you handle backups?
Yes, regular backups are included.
How secure is my website?
We use secure hosting and follow industry best practices.
What if your servers go down?
We ensure uptime monitoring and fast recovery.
How do I contact support?
You can find your dedicated client contact number directly in your account.
Can you add legal pages?
Yes, we can include legal pages if needed at no extra cost.
Account
Do I need an account?
Yes, your account is created after checkout.
How do I create one?
Your account is automatically set up during the checkout process.
Forgot password?
Use the Forgot Password option to reset it.
How do I update my details?
You can update your details anytime via your client login dashboard.
Extra
Do you work with international clients?
Yes, we work with clients worldwide.
Can you build multilingual websites?
Yes, multilingual websites are supported in any language.
