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Frequently Asked

Questions

These are the most commonly asked questions about Neox.
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General

& Process

We provide complete website solutions, including web design, development, SEO, AI search optimization, and branding, everything you need to build and grow your online presence.

Our services are designed for anyone who wants a professional, high-quality website without the hassle, whether you’re a startup, small business, or growing brand.

You can reach us through our contact page.

We typically respond to all inquiries within 24 hours.

Websites on our Basic and Pro plans are typically completed within 30 days.

For Premium plans, timelines vary depending on the scope and complexity of the project.

We begin building your website after your initial payment has been completed and once all required information has been received from your side.

To get started, you’ll simply need to complete the onboarding form in your account. This form collects the essential information we need, such as your business details, content, preferences, and any specific requirements for your website.

For a full overview of what to expect and how to prepare, please visit our How It Works page for more detailed guidance.

No, we handle everything for you.

Yes, examples are available upon request.

We review your submission, confirm everything, start building, and notify you once it’s ready.

Basic revisions are included; additional changes may incur extra costs.

We revise the design based on your feedback.

Yes, changes can be requested at any time for an additional fee.

Yes, depending on your plan and our availability.

No, the website is subscription-based; ownership can be purchased separately.

Only if you choose to purchase full ownership of the website.

Yes, all websites are fully optimized for speed, mobile, and performance.

Pricing

& Billing

€199 (Basic), €299 (Pro), and €499 (Premium) per month.

No, there are no hidden fees, only optional add-ons if you choose them.

No, there are no setup fees.

We accept credit cards and PayPal.

Yes, invoices are provided monthly.

Please refer to our Pricing Page for full details of each plan.

Yes, we have a minimum commitment to ensure we can properly design, launch, and optimize your website.

Basic & Pro plans: 4-month minimum
Premium plan: 6-month minimum

Yes, you can cancel your subscription at any time after your minimum contract period has been completed.

If you choose to cancel before the minimum term ends, the remaining balance of your contract will still need to be paid in full.

If you cancel your subscription before completing your minimum contract, you will be required to pay the remaining balance of that contract.

You can always view your remaining contract details and payments directly in your account dashboard for full transparency.

Yes, annual discounts are available upon request.

Yes, you can pause your subscription for up to 60 days.

Domains

& Hosting

Yes, a domain is included with your subscription.

You own your domain; we manage it during your subscription. If you cancel, you can either continue management for a fee or transfer it elsewhere.

We can transfer your domain to our hosting or keep your existing hosting, pricing remains the same.

Yes, SSL is included on all plans.

Yes, you can use your own domain, and each subscription also includes a @yourdomain email.

Design

& Customization

Yes, it’s free before the build starts; changes after that may incur a fee.

Yes, custom branding is included with every website subscription.

We can create your logo and branding for an additional cost.

Yes, you’re welcome to provide your own content, pricing remains the same.

Yes, content and images are included.

Yes, contact us to discuss your project.

AI Search, SEO

& Performance

Yes, all plans include foundational AI search optimization, with advanced optimization on Premium.

We optimize your website for AI visibility using GEO and AEO best practices.

Yes, we structure your content to be understood and surfaced by AI-driven search engines.

Yes, we optimize your content to appear in direct answers and featured AI responses.

Yes, we focus on visibility in both traditional and AI search to increase conversions.

Yes, ongoing optimization is available on request.

Yes, including keyword research, user intent, competitor analysis, and AI-driven query optimization.

Yes, analytics and performance tracking can be integrated.

AI search refers to search engines and tools (like ChatGPT or Google AI) that generate direct answers instead of just listing websites.

GEO is the process of optimizing your website so it can be found and used by AI-powered search engines.

AEO focuses on structuring your content so it appears in direct answers provided by search engines and AI tools.

Support

& Maintenance

Yes, ongoing support is included.

Yes, one small update is included; additional changes may cost extra.

We fix it for free unless the issue is caused by your own changes.

Yes, regular backups are included.

We use secure hosting and follow industry best practices.

We ensure uptime monitoring and fast recovery.

You can find your dedicated client contact number directly in your account.

Yes, we can include legal pages if needed at no extra cost.

Account

Yes, your account is created after checkout.

Your account is automatically set up during the checkout process.

Use the Forgot Password option to reset it.

You can update your details anytime via your client login dashboard.

Extra

Yes, we work with clients worldwide.

Yes, multilingual websites are supported in any language.